For Oracle CRM On Demand users, Helpstream has pre-integrated its powerful customer service portal to enable you to extend the power of your system. Helpstream enables two-way communication with customers over the Web to more effectively resolve issues and build deeper relationships.

By combining the power of Oracle CRM On Demand with Helpstream’s robust customer service portal, companies can tightly link their customer self service and service representative support processes into a single integrated workflow. This enables customers to search solution articles, post and answer questions, utilize Interactive Checklists (step-by-step instructions), and instantly transition between unassisted and service rep-assisted processes at any time. In addition, customer service representatives using the pre-integrated solution have continuous visibility to cases within Oracle CRM On Demand and can track detailed case histories for both service rep-assisted and unassisted processes.