Standard Edition
With a full-featured service portal, Web-based service desk, collaborative solutions management and integrated community capabilities, Standard edition is ideal for ad supported deployments such as internal-facing Help Desks. Standard edition enables anytime / anywhere self service access to solutions and community forums, and it supports email and Web-based service request submission. This includes Helpstream’s innovative Interactive Checklist technology that provides step-by-step self service instructions and the ability to instantly transition from self service mode to assisted mode and back again.
Professional Edition
Professional edition provides the same capabilities as Standard edition, but it enables additional control over the end user experience via ad removal and the ability to customize the customer service portal interface. Companies can modify the service portal user interface to reflect the color scheme of their website and add their logo. Extended Support is also included. As a result, it’s a great starting point for customer-facing deployments.
Corporate Edition
Corporate edition provides the same capabilities as Professional edition, but it further enhances the two-way email communication capabilities found in both the Standard and Professional editions. Companies can create customized email templates to highly automate email-driven service request resolution processes. In addition, an Outlook plug-in allows service reps to create service request tickets from within Outlook. By leveraging Helpstream’s email automation capabilities, companies can take full advantage of customer familiarity with email-based communication. This makes Corporate edition ideal for medium volume service organizations.
Enterprise Edition
Enterprise edition provides an elite class of capabilities on top of the already powerful Corporate edition foundation. Enterprise edition customers can take advantage of iframe integration to tightly integrate the customer service portal with their existing website. Enterprise edition also provides advanced security for information sensitive service organizations. Support for Single Sign On (SSO) and high volume bulk operations is also included. Premium Support—the highest support offering available, is included with Enterprise edition. Enterprise edition is ideal for medium to large volume service organizations and for companies needing tight integration of the customer service portal with their Web site.
Support Overview
Helpstream comes with three different levels of pre-packaged support. User of all editions have 24 / 7 x 365 access to discussion forums and solution articles through our complementary Community Support Portal. In addition, Helpstream provides assisted support to Professional and Corporate edition users via service request submission via email or through our Support Portal. Enterprise edition users receive our highest level of service including live phone access to our support professionals and an unlimited number of service requests. |
| Editions Pricing |
| |
|
|
Basic
Portal
Access
(Service
Requests) |
Solutions
Management
Module
(Self Service Articles) |
Community Module
(Discussion
Forums and
Collaboration)
|
Price per
month
(per portal)
|
Price per
month
(per portal) |
Price per
month
(per portal) |
Price per month
(per service representative)
|
Standard Edition(includes standard support) |
Included |
Free |
Included |
|
Premium Edition |
Professional Edition(includes ad removal, basic branding, and extended support) |
Included |
$995 |
Included |
$59 |
Corporate Edition(includes ad removal, basic branding, corporate edition features, and extended support) |
Included |
$1395 |
Included |
$79 |
Enterprise Edition(includes ad removal, enhanced branding, corporate and enterprise edition features, and premium support) |
Included |
$1995 |
Included |
$99 |
|
|
* Customer Service Portal prices vary depending on the size of your organization.
Contact our sales team for a quote. |
|
 |
Premium Editions Features
Premium Editions include Professional, Corporate and Enterprise. Premium Editions features must be enabled across all modules and require a 12 month minimum term (billed in advance). |
|
Ad Removal |
Turn off the display of advertisements |
Customer Service Portal Branding – Basic |
Add your logo and color scheme to the Customer Service Portal |
Customer Service Portal Branding – Enhanced |
Integrate the Customer Service Portal into your Web Site using iframes |
Corporate Edition Features |
Customizable email templates, Outlook integration |
Enterprise Edition Features |
Device-level security, bulk operations, single sign on |
Customized Business Rules and Reports |
Professional Services to tailor Helpstream to your specific requirements** |
|
|
** Available only to Premium edition customers |
|
|
|
|
Standard Support |
Extended Support |
Premium Support |
Cost |
Free |
See Editions
Pricing table
Free for the first 10 days after initial registration
|
See Editions
Pricing table |
Support Resources |
Helpstream Community Support Portal
includes:
Discussion Forums and
Self Service Solution Articles
|
Helpstream Community Support Portal
+
Service Requests via the Community Support Portal or Email
|
Helpstream Customer Service Portal
+
Service Requests via the Community Support Portal or Email
+
Live phone support during business hours (9am - 5pm M-F U.S. pacific time, excluding US holidays)
|
Response Time |
|
4 business hours maximum response time for Priority 1 cases
|
2 business hours maximum response time for Priority 1 cases
|
Number of Cases |
|
Up to 5 service requests per calendar month
|
Unlimited service requests
|
|
|
|
|
