HELPSTREAM JOINS FORCES WITH ORACLE IN PRESTIGIOUS INNER CIRCLE PARTNER INITIATIVE

Integrated Self Service and Community Case Resolution to be Demonstrated With Oracle® CRM On Demand at Oracle OpenWorld 2008

MOUNTAIN VIEW, Calif. – September 18, 2008 – Helpstream, the world’s first truly social customer service and relationship management system, today announced that it is a member of Oracle’s CRM On Demand Inner Circle Partner Initiative and will demonstrate its self-service and community case resolution solutions at the upcoming Oracle OpenWorld 2008 conference.  The combination of Oracle and Helpstream solutions working hand in hand provides Oracle customers powerful new tools to enable intelligent and timely issue resolution while providing customers an exceptional service experience.

Helpstream personalizes the self service experience by providing users the ability to participate in forum discussions, ask and answer questions, search the knowledge base, and instantly transition back and forth between self service and agent assisted service at any point. With Helpstream, Oracle CRM On Demand customers can simplify resolution of common customer service issues and leverage experts in their user community to rapidly expand their knowledge base.  In addition, by offering customers a rich and rewarding self service experience, companies can expect to improve utilization of self service as a customer-preferred interaction channel.

“Great customer relationships don’t just happen, they are built by continually exceeding customer expectations,” said Rich Caballero, Oracle Vice President, Service Products. “Combining Helpstream with the already strong agent productivity tools in Oracle CRM On Demand makes this possible.  It puts power at the fingertips of customers to get the information and assistance they need faster than ever before. The strength of both solutions working together will enable our customers to extend their brand to include truly exceptional customer service.”

Helpstream’s participation in Oracle’s CRM On Demand Inner Circle Partner Initiative highlights alignment between the product directions of the two firms to service the broad needs of Oracle’s largest enterprise clients. It leverages collaborative co-design and dedicated resources to help deliver a solution with the highest value and lowest total cost of ownership available. As part of this initiative, Helpstream will participate in Oracle OpenWorld 2008, including co-sponsoring an invitation-only Social CRM Inner Circle Community reception, as well as demonstrating its solution in the Oracle DEMOgrounds at Moscone South Hall, Booth #1032 from 2 - 3 pm, September 22, and again from 9 – 10 am, September 24.

“We’re very proud to be included in Oracle’s Inner Circle Partner Initiative and to be a member of the Oracle PartnerNetwork,” said Anthony Nemelka, CEO of Helpstream. “The integration between our two best in class products will provide our customers a more effective way to build outstanding customer relationships and a more sustainable route to improving service effectiveness.”

Helpstream is also a member of the Oracle PartnerNetwork.

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com

About Helpstream

Helpstream is the world’s first truly social customer service and relationship management system. It provides companies an effective way to support their customers and build outstanding customer relationships. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream’s SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing Customer Relationship Management (CRM) systems. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California.

###

Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
 
Press Contact:       
Mike Cichon         
Helpstream, Inc.
650-605-6818