Deliver fast and effective online help to your customers...
...while they’re using your product
on demand help
Showcase 4: Integrated On Demand Help
Deliver fast and effective help to your customers while they’re using your product. Give your customers solution articles, community discussions pertaining to their questions, and access to customer service representatives. Communicate and simplify complex business processes.
With Helpstream you can:
Optimize the creation and delivery of online help, product documentation, tips, tricks, and solutions in practically any digital format
Aggregate search results pertinent to end user needs from content distributed across multiple systems and locations
Integrate powerful content collaboration capabilities directly into your products to keep your solutions base up to date
Facilitate instant product feedback and identify design defects via your online help sessions
Deploy a portfolio of extended help options including forums, email, and embedded service widgets with “need help” prompts for customers
Enable proactive engagement of service representatives with live help on demand
