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Knowledge Base |
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Quickly develop solution articles and enable intelligent issue resolution for your customers. Leverage your community’s knowledge to provide feedback on your solution content and to quickly create new content. Directly connect your customers through the community when they’ve already solved each other’s problems. |
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With Helpstream you can:
- Crowdsource and socialize re-usable knowledge through your own “author, review and approve” Solution Development Lifecycle
- Convert service request history and community discussion threads into static or dynamic solution articles
- Provide rich solution content to community members including free-form text, structured text, embedded links, video, audio, or any other digital format
- Keep content accurate, up to date and relevant by capturing comments and suggestions, and by providing in-context self service solution visibility to service representatives
- Identify unmet solution content needs by tracking and reporting the results of content searches that failed to produce a match
- Enable collaborative solution development across customers, partners, and service representatives
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